All sales are final and will be shipped and insured via USPS within 3-5 days of purchase. No refunds but reasonable repairs or replacements are available upon request. Due to the fragile nature of some of our products we highly recommend you document any damage that may have occurred during the shipping process before opening the package. If there is visible damage to the package on arrival we recommend that you film a short video of you unboxing the product to document any damage that may have occured during the shipping process. For more information contact us at [email protected]